Yes — we operate by appointment to give every customer the dedicated, unhurried experience they deserve. You can book online, call us, or send an email. Walk-ins are welcome when availability allows, but an appointment guarantees your spot.

Bring your instrument in (or send us photos and details) and we'll provide a fair market evaluation. Trade values can be applied toward anything in the showroom. We accept guitars, basses, amps, and select effects. The process is transparent — no haggling, no surprises.

Absolutely. We ship worldwide with full insurance and professional packing. Every instrument is double-boxed with climate-appropriate protection. Shipping quotes are provided before purchase, and tracking is included on every order.

Every instrument undergoes a multi-point inspection including serial number verification, hardware and electronics authentication, and finish analysis. We work directly with manufacturers and authorized channels. If it's on our floor, it's the real deal — guaranteed.

Yes, we offer flexible financing through Affirm with terms from 3 to 36 months. Pre-qualification takes seconds and doesn't affect your credit score. We also accept wire transfers, certified checks, and all major credit cards.

Every guitar leaves our shop with a complete setup: truss rod adjustment, action and intonation setting, fret leveling if needed, electronics cleaning, string installation, and a full inspection. We set each instrument to the player's preference when possible.

Definitely. We have deep relationships with every major brand and can source specific models, custom orders, and limited runs. Tell us what you're looking for and we'll track it down — often faster than you'd expect.

We offer a 48-hour approval period on all purchases. If the instrument doesn't feel right, return it in original condition for a full refund or exchange. Custom orders and special-sourced instruments may have different terms — we'll always be upfront about it.